Terms & Conditions

Please read these terms and conditions carefully before using this website or booking any service with Jo Rennie Coaching. By accessing this website or purchasing a service, you confirm that you have read, understood, and agree to be bound by these terms.

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These terms are governed by the laws of Scotland and England and Wales. If you have any questions, please contact us at hello@jorennie.com before proceeding.

Jo Rennie Coaching is operated by Jo Rennie, a sole trader based in Aberdeen, Scotland.

Email: hello@jorennie.com

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Website: jorennie.com

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References to "we", "us", or "our" in these terms refer to Jo Rennie Coaching. References to "you" or "your" refer to the individual or organisation using this website or purchasing our services.

Jo Rennie Coaching offers the following services:

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• 1:1 transformative coaching programmes for individuals

• The Emerge Programme: group coaching for women navigating perimenopause and early menopause

• Corporate workshops for HR teams, people managers, and employees

• Speaking engagements, keynotes, and panel appearances

All services are delivered online via video call unless otherwise agreed in writing. In-person delivery is available for corporate clients and is subject to separate agreement and pricing.

The nature, content, and structure of each service is described on our website and in the relevant programme or booking information provided to you prior to purchase. We reserve the right to make reasonable adjustments to programme content, format, or scheduling where necessary, and will notify you in advance wherever possible.

Coaching is not therapy, counselling, psychotherapy, or medical treatment. Jo Rennie Coaching provides transformative coaching and personal development support. It is not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment.

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If you are experiencing a mental health crisis, or if your symptoms require medical attention, you should contact your GP, a qualified healthcare professional, or an appropriate emergency service.

By engaging with our coaching services, you acknowledge that you are responsible for your own wellbeing and for the decisions you make as a result of our work together. Jo Rennie Coaching does not accept liability for any decisions made or actions taken by clients as a result of coaching sessions.

Where coaching touches on sensitive personal topics, including health, relationships, and emotional wellbeing, you are encouraged to also seek appropriate professional support alongside coaching where relevant.

Making a booking
 

All bookings are subject to availability and are confirmed only upon receipt of full payment or an agreed deposit, and a booking confirmation from Jo Rennie Coaching.
 

By completing a booking, you confirm that you are at least 18 years of age, that the information you have provided is accurate, and that you agree to these terms and conditions.
 

Pricing
 

All prices are displayed on our website and in our programme information. Prices are subject to change, but any changes will not affect confirmed bookings already paid for.
 

Where applicable, prices are stated exclusive of VAT. If VAT applies, this will be clearly indicated at the point of purchase.
 

Payment methods
 

Payment is processed securely through our designated payment provider. We do not store card details.

Full payment or an agreed deposit is required to secure your place. Details of payment schedules, where applicable, will be provided at the time of booking.
 

Payment plans
 

Payment plans may be available for individual programme bookings. Where a payment plan is agreed, you are committing to the full programme cost. If you withdraw from the programme partway through, any remaining instalments may still be due in accordance with the cancellation policy set out in Section 5.

Cancellation by you

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We understand that circumstances change. Our cancellation policy is as follows:

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• Cancellation more than 14 days before the programme start date or session: full refund, less any non-refundable deposit

• Cancellation between 7 and 14 days before the programme start date or session: 50% refund

• Cancellation less than 7 days before the programme start date or session: no refund

For group coaching programmes (The Emerge Programme), cancellation after the programme has begun will not attract a refund for sessions already delivered.

To cancel a booking, please contact us in writing at hello@jorennie.com. The date of cancellation will be the date on which your written notice is received.

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Rescheduling

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Individual coaching sessions may be rescheduled with a minimum of 48 hours notice at no charge. Rescheduling requests made with less than 48 hours notice may be treated as a cancellation of that session. Sessions cancelled or missed without notice are non-refundable.

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Cancellation by us

In the unlikely event that Jo Rennie Coaching needs to cancel a session or programme, we will provide as much notice as possible and offer a rescheduled date or a full refund. We will not be liable for any additional costs or losses incurred as a result of a cancellation on our part.

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Corporate bookings

Cancellation terms for corporate workshops and packages will be set out in the individual service agreement or invoice issued at the time of booking. These may differ from the individual cancellation policy above.

We take confidentiality seriously. Information shared by clients during coaching sessions is treated as confidential and will not be disclosed to third parties without your consent, except in the following circumstances:

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• Where we are required to do so by law

• Where there is a risk of serious harm to you or another person

• In the case of corporate programmes, a confidential anonymised summary of themes may be shared with the commissioning organisation, as agreed in advance — no individual client information will ever be shared

We ask that clients also respect the confidentiality of other participants in group settings. Any personal information shared by other group members during The Emerge Programme or any group session should be kept strictly confidential.

All content on this website, including text, images, programme materials, and resources — is the intellectual property of Jo Rennie Coaching unless otherwise stated. You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

Programme materials provided to clients are for personal use only and may not be shared, reproduced, or distributed without permission.

By using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.

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We make every effort to ensure that the information on this website is accurate and up to date, but we do not guarantee its completeness or accuracy. We reserve the right to update, change, or remove content at any time without notice.

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This website may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement of those sites. We are not responsible for the content or privacy practices of third-party websites.

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We cannot guarantee that this website will always be available or free from errors. We reserve the right to suspend or withdraw access to the website at any time.

To the fullest extent permitted by law, Jo Rennie Coaching shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of this website or our services, including but not limited to loss of income, loss of data, or emotional distress.

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Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

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Our total liability to you in connection with any services provided shall not exceed the total amount paid by you for those services.

Any testimonials or case studies featured on our website are shared with the consent of the individuals concerned. They reflect individual experiences and are not a guarantee of results. Outcomes from coaching vary from person to person.

We are committed to providing a high-quality service. If you are unhappy with any aspect of your experience with Jo Rennie Coaching, please contact us in the first instance at hello@jorennie.com so that we have the opportunity to address your concerns.

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We aim to respond to all complaints within five working days and to resolve them fairly and promptly.

We may update these terms and conditions from time to time. Any changes will be posted on this page with an updated date. Your continued use of this website or our services following any changes constitutes your acceptance of the updated terms.

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We recommend reviewing these terms periodically. For significant changes, we will endeavour to notify existing clients by email where we hold your contact details.

These terms and conditions are governed by the laws of Scotland. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the Scottish courts, unless otherwise required by applicable law.

If you have any questions about these terms and conditions, please get in touch:

Jo Rennie Coaching

Email: hello@jorennie.com

Address: Aberdeen, Scotland

Website: jorennie.com