Privacy Policy

Your privacy matters here. This policy explains how Jo Rennie Coaching collects, uses, and protects your personal data in a way that is clear, transparent, and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA).

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Please read this policy carefully. By using this website or engaging with our services, you confirm that you have read and understood how we handle your information.

Jo Rennie Coaching is operated by Jo Rennie, a sole trader based in Aberdeen, Scotland.

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For the purposes of data protection law, Jo Rennie is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, you can contact us at:

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Email: hello@jorennie.com

Address: Aberdeen, Scotland

We may collect and process the following personal data about you:

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Information you give us directly

• Your name and email address when you contact us via the website contact form

• Your name, email address, and any other information you share when booking a discovery call or enquiring about a programme or workshop

• Payment information when you purchase a programme or service (processed securely through our payment provider — we do not store card details)

• Any personal information you share with us in coaching sessions, emails, or other communications

Information collected automatically

• Technical data such as your IP address, browser type, and pages visited, collected via cookies and analytics tools

• Information about how you use and navigate our website

Sensitive information

The nature of our work means you may share sensitive personal information with us, including information relating to your health, menopause or perimenopause experiences, and emotional wellbeing. We treat this information with the utmost care and confidentiality. We only use it to provide the support you have asked for, and we will always ask for your explicit consent before processing sensitive personal data.

We use your personal data for the following purposes:

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• To respond to your enquiries and communicate with you about our services

• To provide coaching, group programmes, and workshops you have booked or purchased

• To process payments for our services

• To send you information about upcoming programmes, workshops, or resources, where you have given your consent to receive marketing communications

• To improve our website and understand how visitors use it

• To comply with our legal obligations

We will never sell your personal data to third parties, and we will never share it with anyone outside of Jo Rennie Coaching except as described in this policy.

We process your personal data on the following legal grounds:

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• Contract: where processing is necessary to deliver a service you have purchased or booked

• Legitimate interests: where we have a genuine business reason to process your data, such as responding to enquiries or improving our website, and where your interests and rights are not overridden

• Consent: where you have given us clear and specific consent, for example to receive marketing emails or to share sensitive health-related information in a coaching context

• Legal obligation: where we are required by law to process your data

We will only send you marketing emails, newsletters, or updates if you have explicitly opted in to receive them. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at hello@jorennie.com.

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We do not use your data to send unsolicited marketing communications.

Our website uses cookies to improve your experience and help us understand how visitors use the site. Cookies are small text files placed on your device when you visit a website.

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We use the following types of cookies:

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• Essential cookies: necessary for the website to function correctly. These do not require your consent.

• Analytics cookies: used to understand how visitors use our website so we can improve it (for example, via Google Analytics). Under updated rules introduced by the Data (Use and Access) Act 2025, certain low-risk analytics cookies no longer require prior consent, provided we are transparent about their use and offer a clear opt-out. We will always inform you about the analytics cookies we use and how to opt out.

• Any other non-essential cookies that do not fall within the updated exemptions will continue to require your consent before being set.

You can manage your cookie preferences at any time via the cookie settings on our website, or by adjusting your browser settings. Where consent is required and you wish to withdraw it, you can do so at any time through these settings.

For a full list of the cookies we use and their purposes, please see our Cookie Policy.

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.

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Your data is stored securely on UK or EEA-based servers, or with providers whose data protection standards are not materially lower than those required under UK law. Where we use third-party tools or platforms (such as booking systems, email platforms, or payment processors), we ensure they are compliant with UK GDPR and the Data (Use and Access) Act 2025, and offer adequate data protection safeguards.

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We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Coaching session notes and records are retained for a period of seven years following the end of our working relationship, after which they are securely deleted.

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who assist us in running our business, including:

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• Payment processors (to handle transactions securely)

• Email marketing platforms (where you have consented to receive communications)

• Booking or scheduling tools

• Website hosting and analytics providers

All third-party providers we use are required to handle your data in accordance with UK GDPR, the Data (Use and Access) Act 2025, and our instructions. They are not permitted to use your data for their own purposes.

We may also disclose your information if required to do so by law, or to protect the rights, safety, or property of Jo Rennie Coaching, our clients, or others.

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Where your data is transferred to, or processed in, a country outside the UK, we ensure that the level of data protection in that country is not materially lower than that required under UK law, in line with the updated international transfer test introduced by the Data (Use and Access) Act 2025. We take appropriate steps to ensure your data remains protected wherever it is processed.

Under UK GDPR and the Data (Use and Access) Act 2025, you have the following rights in relation to your personal data:

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• The right to access: you can request a copy of the personal data we hold about you

• The right to rectification: you can ask us to correct any inaccurate or incomplete data

• The right to erasure: you can ask us to delete your personal data in certain circumstances

• The right to restrict processing: you can ask us to limit how we use your data in certain circumstances

• The right to data portability: you can ask us to provide your data in a structured, commonly used format

• The right to object: you can object to us processing your data for direct marketing or on the basis of legitimate interests

• Rights related to automated decision-making: we do not use automated decision-making or profiling

• The right to complain directly to us: under the Data (Use and Access) Act 2025, you have the right to raise a complaint directly with us if you believe we have breached UK data privacy law in relation to your personal data. See Section 10 below for how to do this.

To exercise any of these rights, please contact us at hello@jorennie.com.

Data Subject Access Requests (DSARs)

When responding to requests for access to your personal data, we are required to undertake reasonable and proportionate searches of the information we hold, in line with the updated standard introduced by the Data (Use and Access) Act 2025. We will respond to your request within one month. We may need to verify your identity or clarify the scope of your request before we can proceed, and in such cases the response timeframe may be paused until we have received the necessary information.

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

Our website may contain links to third-party websites, including social media platforms and external resources. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

If we make significant changes to how we handle your personal data, we will notify you by email where we hold your contact details.

If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal data, please get in touch:

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Jo Rennie Coaching

Email: hello@jorennie.com

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We aim to respond to all privacy-related enquiries within five working days.

Under the Data (Use and Access) Act 2025, you have the right to raise a complaint directly with Jo Rennie Coaching if you believe we have breached UK data protection law in how we have handled your personal data.

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To raise a complaint, please contact us in writing at:

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Email: hello@jorennie.com

Address: Jo Rennie Coaching, Aberdeen, Scotland

Please include as much detail as possible about the nature of your concern and the personal data involved. We will acknowledge your complaint within five working days and aim to provide a full response within one month. If your complaint is complex or requires further investigation, we will keep you informed of our progress.

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If you are not satisfied with our response, or if we fail to respond within one month, you retain the right to escalate your complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.